Refund and Returns Policy

At TrendCoutureWorld.store, owned by Brie Farr, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return policy.

30-Day Return Window

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be:

  • Unused and unworn.
  • In the same condition that you received it.
  • In its original packaging.
  • Have all original tags attached.

Please note that items marked as final sale, gift cards, or personalized items are not eligible for return.

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Send an email to [email protected] or call us at 615-393-2013 within the 30-day return window. Please include your order number, the item(s) you wish to return, and the reason for the return.
  2. Receive Return Authorization: Our customer service team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back. Please do not send your item back without first receiving an RMA number.
  3. Package Your Item: Securely package the item(s) in their original packaging, including all accessories, manuals, and documentation. Clearly write the RMA number on the outside of the package.
  4. Ship Your Item: Send your return to the address provided with your RMA instructions. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Approved Refunds: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days. Please remember it can take some time for your bank or credit card company to post the refund.
  • Partial Refunds: There are certain situations where only partial refunds are granted (if applicable), such as items not in their original condition, damaged or missing parts for reasons not due to our error, or items that are returned more than 30 days after delivery.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us immediately (within 48 hours of delivery) at [email protected] or 615-393-2013. Provide your order number, a description of the issue, and clear photos of the damage or incorrect item. We will work quickly to resolve the issue at no additional cost to you.

Contact Information

For any questions regarding our Refund and Returns Policy, please contact us:

This policy is effective as of October 26, 2023.